Terms and Conditions

The Small Print!

Payment Policy

Cash, all major Credit/Debit Cards or BACS transfer are acceptable methods of payment. Our terms are immediate payment in full upon receipt of goods and services, unless the client holds private medical insurance, whereby the terms of payment relate to contractual arrangements between us and the relevant insurance company.

Clients are liable for any payments not covered by their respective insurance policies including any policy excess. All goods remain the property of Specialised Physiotherapy until paid for in full. Monies that remain outstanding by the due date will incur at our discretion a late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full.

 We reserve the right to seek recovery of any monies remaining unpaid 90 days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any outstanding monies are recovered in full.


Cancellation Policy

If you fail to attend a treatment or class, or reschedule or cancel with less than 24 hours’ notice, you will be obliged to pay for the full cost of the missed session.
Please note that insurance companies will not pay for missed appointments or appointments rescheduled without sufficient notice therefore you will be obliged to pay the full amount for that appointment.


Termination​ ​of​ ​Agreements​ ​and​ ​Refunds​ ​Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded.



Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Specialised Physiotherapy.

Specialised Physiotherapy does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.


Chaperone​ ​Policy

If you require a chaperone, please inform our reception booking team and you can arrange for a relative or friend to accompany you for your session.  We can also arrange a formal chaperone with a trained member of staff at no extra cost – however do please inform us at your booking so this can be arranged.

Private​ ​Insurance​ ​clients

If you have private health insurance, please make sure you contact your provider before you commence treatment to ensure that you are covered and to gain the necessary authorisation to proceed with treatment. If there is any shortfall due to an excess with the insurance policy, you will be liable to settle the outstanding amount.



Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any
of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.




The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification​ ​of​ ​Changes

Specialised Physiotherapy reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will post these changes on this page. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Booking​ ​policy

Prior to any assessment or treatment from Specialised Physiotherapy  you must register first as a Specialised Physiotherapy  client, either by following the online process from the website, or by telephone. If you are aged 16 or under, an adult must accompany you for your assessment and treatment with Specialised Physiotherapy  .